Frequently asked
Small wonders, plainly answered.
Anything we’ve missed, write to us via the contact page.
- How long does delivery take?
- UK orders ship within 3–5 working days for ready stock, 7–10 days for made-to-order pieces. Worldwide orders add 5–10 working days in transit, depending on destination.
- How much is delivery?
- Flat £4.99 to the UK. Flat £19.99 worldwide. No thresholds, no surprises at checkout.
- What scale are your scenes?
- Most pieces are built at the scale of a Maileg Mouse or Bunny — roughly 1:12. Each product page lists exact internal dimensions.
- Are you affiliated with Maileg?
- No. We’re collectors and admirers. Our pieces are designed to complement Maileg characters at scale, but they’re entirely our own designs.
- Do you accept custom commissions?
- Yes — we take a limited number each month. Fill in the commissions form and we’ll come back with a sketch and a price within two working days.
- Do you ship to my country?
- We ship worldwide for a flat £19.99. If you have a tracking question or your country isn’t listed at checkout, write to us via the contact page.
- Can I return a piece?
- Of course. You have 14 days from delivery to request a return for any reason. Custom commissions are non-returnable.
- How are the suitcases sourced?
- Individually — from estate sales, vintage fairs, and the occasional careful donation. No two are alike.